Frequently asked questions

In most cases you can book a nurse within minutes, depending on availability in your area. Our platform shows real-time availability so you always see who is ready.

Yes. You can browse nurse profiles, read verified patient reviews, check experience and specialties, then select the nurse who best fits your needs.

Yes. Cancellations and reschedules are free up to 24 hours before the appointment. Late cancellations may incur a small fee as outlined in our cancellation policy.

We currently service major metro areas across South Africa. Enter your location on the booking page to see nurses available near you.

Yes. Every nurse on the platform is verified for qualifications, government-issued ID, and professional registration before they can accept bookings.

Yes. All nurses pass a full criminal background check and reference verification as part of our onboarding process.

Absolutely. All nurses are fully vetted and you can view their ratings and patient reviews before booking. You also receive the nurse profile before they arrive.

Services include post-surgery care, elderly care, home injections, IV therapy, chronic illness support, baby and postnatal care, wound care, and more.

When you book, we securely tokenize your card with a R1.00 verification charge to confirm your payment details — you are not billed for the full amount upfront. Once your appointment is completed and confirmed, we charge your card for the agreed service fee. This means you only pay after care has been delivered.

We accept all major credit and debit cards. Additional payment methods may be available depending on your location.

Yes. A full invoice and receipt is sent to your email immediately after payment is processed.

If your booking is cancelled within policy or care is not delivered as agreed, you are entitled to a full refund. Contact support and we will resolve it promptly.

Our nurses are trained to handle emergencies professionally. You can also contact our 24/7 support line at any point during or after an appointment.

You can report any concern directly through the platform or by emailing info@nursecenter.co.za. All reports are treated seriously and investigated promptly.

Yes. We never share your personal information with third parties. All data is stored securely in line with POPIA and our Privacy Policy.

You can reach our support team via email at info@nursecenter.co.za or through the contact form on our website. We aim to respond within 1 hour.